Welcome to Haveds. We value your trust and strive to deliver products that meet the highest standards of quality and craftsmanship. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return only under the following conditions:

The product received is damaged, defective, or incorrect.
The product is unused, unopened, and in its original packaging.
A return request is submitted within 48 hours of delivery.

Note: Consumables, hygiene-based products, and handcrafted items cannot be returned due to personal preference, taste, fragrance, or change of mind.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

Teas, coffees, spices, honey, and all edible consumables
Soy candles, bath essentials, wellness products
Gift hampers and festive/seasonal boxes
Customised or personalised items
Items purchased during sales, combos, or promotions

3. Damaged / Wrong Product Received

If your order arrives damaged, leaked, or incorrect:

1. Contact us within 48 hours of receiving the product.
2. Share clear photos/videos of:
   The damaged/incorrect product
   The outer packaging
   The shipping label
3. After verification, we will arrange a replacement or initiate a refund.
4. Refund Process

Refunds are approved only in the following cases:

Damaged or defective product
Wrong item delivered
Product unavailable or out of stock

Refund modes:

Store credit (fastest)
Refund to original payment method (5–7 business days)

5. Order Cancellation Orders can be cancelled within 2 hours of placing them.
   Once dispatched, cancellations are not possible.
6. Exchanges

At the moment, we do not offer exchanges unless the delivered item is damaged or incorrect.

7. Contact Information

For returns, replacements, or any support, reach us at:

Email: support@haveds.com
Phone/WhatsApp: +91-9845761981